This Privacy Policy explains how Maintainware ("we," "us," or "our") collects, uses, and protects information you provide when using our website and services.
1. Information We Collect
We may collect the following types of information when you interact with our website or services:
- Personal Information: Name, email address, phone number, and mailing address provided through contact forms or service inquiries.
- Property Information: Details about properties you submit for management, brokerage, or investment consultation.
- Usage Data: Browser type, IP address, pages visited, and referring URLs collected automatically through cookies and analytics tools.
- Communications: Records of emails, phone calls, or messages you send to us.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested property management services.
- Process service agreements and manage client accounts.
- Send relevant updates, newsletters, or market insights (you may opt out at any time).
- Improve our website, services, and customer experience.
- Comply with legal obligations and resolve disputes.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in delivering our services (e.g., payment processors, CRM tools), bound by confidentiality agreements.
- Legal Compliance: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of that transaction.
4. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted via our website.
- Restricted access to personal information to authorized personnel only.
- Regular reviews of our data collection, storage, and processing practices.
While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, it is securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications at any time.
- Request a copy of the data we hold about you.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, contact us at info@maintainware.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Address: 935 John Street, Kalamazoo, MI 49001
- Phone: 269-342-1488
- Email: info@maintainware.com